Refund policy

We take pride in the craft and quality of our pieces. If an order does not meet your expectations,

we offer returns or exchanges under the terms below.

Returns & Eligibility

All return requests must be submitted within seven (1) days of delivery. Items must be returned

in their original, unused condition with all original tags, labels, and protective packaging intact.

Return Process

To initiate a return or exchange, please follow these steps:

• Email order@thezenclub.co or WhatsApp +965 94056632 to request a Return Merchandise Authorization (RMA)

number.

• Securely pack the item in its original packaging along with your proof of purchase.

• Dispatch the package to our distribution hub:

THE ZEN CLUB

Attn: Returns (RMA)

Zen Club HQ Sharq, Sawaber- 6 Tower, Floor 2, Office 9. Kuwait

Return shipping fees for eligible orders are covered by The Zen Club.Refund Processing

Once your return is received and inspected at our hub, we will process your refund or

replacement. Please allow up to seven (7) business days from receipt for processing. You will

receive an automated confirmation email once completed.

Damaged or Defective Goods

If an item arrives damaged or defective, contact us immediately via phone or email to arrange a

priority replacement or full refund.

Contact Us

For inquiries regarding orders or returns:

• Phone: +965 94056632 or +965 94777285

• Email: order@thezenclub.co