Shipping policy

We ensure your orders are carefully processed and safely delivered across Kuwait and the GCC

through reliable regional logistics network.

Order Processing

• Processing Time: Orders are prepared and dispatched within 6 hours of placement.

• Tracking & Confirmation: Once dispatched, an automated confirmation email with

tracking details will be sent to monitor your delivery status in real-time.

Rates & Delivery Timelines

• Kuwait Domestic: Flat rate of 2 KD for all areas. Delivery within 24 hours.

• GCC Regional: Standard international express via DHL or Aramex. Delivery within 3–

7 business days.

Returns & Exchanges

• Standard Window: Returns or exchanges are accepted within 1 day of delivery at no

additional cost.

• Condition: Items must be returned in their original packaging and unused state.

Exclusions & Non-Returnable Items

To maintain quality and safety, certain items cannot be returned:• Personal care items and beauty goods

• Custom or personalized orders

• Flammable liquids or hazardous materials (including select liquid diffusers)

Damaged, Incorrect, or Lost Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, reach out to

us immediately for a priority replacement or resolution.

Customer Support

• Phone: +965 94056632

• Email: order@thezenclub.co